Frequently Asked Questions

• How do I track my order?

  You can track your order by clicking the tracking link in your shipping confirmation email, or by logging into your account on our website and viewing the order details.

• What is your return policy?

  You are eligible refunds and returns up till 2 weeks after your package has been delivered. Tags must be on and it should be as it was delivered, no damage done.

• What is your size range?

  At the moment our size range is Small to XXL and we are hoping to expand in the future. Sizes may run a bit small.

• Where do you ship?

  As of right now we only ship to Canada and the U.S.

• How can I contact customer support?

  You can reach our customer support team by emailing the.purelight.shop@gmail.com

• Can I cancel my order?

  Yes, but only within 48 hours after your purchase if it hasn't shipped. If it is during a pre order than it must be canceled during the pre order window. Please contact us if you are looking to cancel an order. You can reach us at the.purelight.shop@gmail.com